Can I return my order?
We understand that the health of your pets can change quickly or you may have just changed your mind. If you need to return a product, as long as it is unopened/hasn’t had tags remove this is no problem at all. Just include a copy of your receipt (that you will have received by email) so we can arrange the refund.
If you used PayPal then the refund will happen as soon as we process it, with credit cards it can take 3-7 business days to appear on your statement but you’ll get a confirmation that it’s been done as soon as we process it.
What’s the deal with Chemeyes…?
We’re a small family owned business who through our own experiences of owning dogs with EPI have some first-hand knowledge about symptoms and strategies of managing it. When the enzymes we were using went out of stock, our careers in the pharmaceutical manufacturing industry allowed us to develop a product, initially for our own use only. We found that other people also had supply problems so we made our enzymes available on eBay. To keep costs down, we designed and managed our own website (which was pretty awful to be honest!) but was an outlet for people to get the enzymes they needed. Seeing that cost was an important factor, especially with the enzymes needing to be used for the whole of the animal’s life, we investigated other areas where we would be able to offer high-quality products coupled with cost savings. We try to maintain this ethos which is why our product range is still quite small.
Can you give me medical advice?
The short answer is no.
We are not vets and don’t have any veterinary education. What we can do is share some of our experiences about types of food that worked for us, how to use the enzymes and how to monitor whether they are working. For anything more in-depth you’ll need to speak to your vet directly.
How long will it take for my UK order to be delivered?
All orders received before 3pm will be sent out that day so you can expect delivery the following working day. We are dependent on the postal service maintaining their expected delivery schedule so we can’t guarantee any particular delivery timescales.
How long will it take for my European order to be delivered?
We use various couriers / services for order fulfillment across Europe and the delivery times can vary between 2 – 10 working days.
Should I soak the enzyme powder before use?
We don’t recommend soaking the enzyme prior to use and have no information that suggests this is necessary. Our suggestion is to add the enzyme to the food immediately before feeding. If you are using enzyme powder or opening the capsules then a small amount of milk can be added to the bowl to ensure no enzyme powder is left behind, this is only really necessary with dry food.
What is Joint-Able?
Joint-Able is a chicken flavoured treat for dogs and contains glucosamine, chondroitin, green lipped mussel, MSM, bromelain, turmeric and vitamin C. It is suitable for dogs of all ages and is great for their health as well as being a tasty treat.
What is different about the High Strength Enzyme Powder?
All of our enzyme products contain a mixture of amylase, protease and lipase for breaking down carbohydrates, proteins and fats respectively. The High Strength powder contains a higher concentration of each enzyme so less is needed with each meal. This is especially useful for bigger dogs who eat a lot of food as the amount of enzyme needed is based on the quantity of food being consumed.
How much enzyme do I need to use?
There is no exact dosage as all animals are different and have different needs. The enzymes break down the food so we know that the more food your pet eats, the more enzyme will be needed. As a starting point we recommend 1-2 capsules or 0.5-1g of powder for every 100g of food. When you find an amount that works you can start to slowly reduce the quantity until you find the perfect amount for your pet. Be aware that too much enzyme can give the same effect as too little so a very high amount might give the impression that it’s not working, it’s actually just causing an upset stomach though.